发展你的统治:专业发展培训

课程s are free and open for all eligible employees on a first come first serve basis. 需要你的主管批准才能参加.

2024年夏季时刻表

同步辅导员主导课程

• 为业绩成功提供指导: 准备好为你的员工提供最好的服务. This course will help you identify the mindset and skills needed to coach for performance. Coaching models will be discussed to help maximize performance and foster positive results.
• 沟通灵活性:理解并适应你的风格; Building communication flexibility allows you to choose a different style to customize your message to the preferred communication style(s) of your audience and ensures that your message is 听到. Understanding different communication styles is crucial to working together effectively. 在本课程中, 你会学到四种不同的沟通方式, 如何识别, 确定你天生的沟通风格, 以及如何调整自己的沟通方式.
• 有效的沟通技巧: Effective communication is an essential tool in achieving productivity and maintaining resilient working relationships at all levels of an organization. This course will identify the common barriers of communication and practice the skills necessary for effective communication.
• 情商i:自我管理; Can you adequately harness your emotions so they don't interfere with your ability to listen or problem solve? This course delves deep in to how the brain handles emotion and how to identify the differences between emotions and feelings to help you manage yourself and others in the workplace.
• 情商ii:社会意识 & 同理心: Social awareness is our ability to accurately pick up on the emotions of other people and understand what is really going on with them. This course will help you improve your ability to understand others' emotions and reactions and respond in a supportive and understanding manner.
• 情商iii:关系管理; Relationship Management skills allow us too not merely be transactional, but to be transformative. This course will support your ability to foster the best out of others and your ability to help them grow, 开发, 解决冲突.
• 领导: 领导是一个决定，而不是一个职位. 这个在线课程是为有这个愿望的经理们创建的, 内心的驱动, and a growth mindset to move from where you are now to where you have chosen to go on your leadership journey. This online course is structured to provide a broad overview and to establish context to allow learners to categorize leadership characteristics and foster future learning and self-开发ment. Participants will be taking a selection of self-assessments that will provide you with insight and identify areas and opportunities for continued learning and growth.
• 弹性和准备:像冠军一样应对变化; 适应变化的能力是一项至关重要的技能. This online course is designed to empower you with the tools and insights needed to thrive amidst uncertainty. 通过对韧性的探索, you will gain insights into your reactions and behaviors and explore resilience-building techniques that foster adaptability.
• 重要的服务行为: 卓越的客户服务应该被所有君主所实行. 其核心是, 优质的客户服务确保每个人都觉得自己受到重视, 听到, 受人尊敬的, 公平对待, 和欣赏. Find out how to demonstrate the Fantastic 服务 Equation and 开发 your skills to provide exceptional customer service.
• 控制你的时间: Time management can have an enormous impact on your performance and productivity in the workplace. This course will help participants identify the common distractions that get in the way of getting things done and identify strategies on how to minimize these distractions.
• 组队成功: 成功与失败的区别在于一个伟大的团队. This class will enable participants to learn the importance of teamwork to workplace success and the specific role each individual on a team may play. 你具备理想团队成员的3个优点吗? 参加这门课程，自己去发现吧.
   

证书项目

• 领导力和管理发展证书
• 主管的必需品

非同步自学课程

• 弗吉尼亚联邦学习中心 -人力资源定制课程